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Frequently Asked Questions

How long does it take for my order to be created and delivered?

Typically, orders are delivered within 10 days from the day of ordering.

Will I get a key ring with any 3D printed tag or label?

Yes, every 3D printed tag comes with it's own split ring key ring. They vary in size between 19mm and 25mm outer diameter. For the purposes of packaging, the split ring may not be attached to your 3D printed item(s) but instead be placed in the package with them.

What are the 3D printed items made from?

The items created by JAYTEE3D are made from a plant based biodegradable and bioactive thermoplastic.

Product colour representation?

The colour of a photographed or simulated product is difficult to present with any level of accuracy. Your computer monitor, tablet or phone all have different screens and screen settings. The swatch samples against each product are a reasonable representation of the actual colour but please treat them as indicative.

Will my 3D printed item be completely smooth?

No, 3D printed items are made from layers of plastic that are made from lines of molten plastic. They are created line by line, layer by layer. There may be 'layer lines' visible on the sides of your 3D printed item. However, these lines are only 0.2mm tall and thick. That's 1/5th of a millimetre. Additionally, since small rows of hot plastic are being placed next to each other on the various layers, the top and bottom surfaces will not be completely smooth like an injection moulded, mass produced part.

Do you offer multi-coloured objects?

No, at this stage we do not. Although the technology exists, the final price of a 3D printed object would be increased due to the infrastructure required.

Will my 3D printed object fade?

Yes, prolonged exposure to direct sunlight ( UV rays ) can fade your product. Your clothes, curtains and outdoor furniture all suffer from this to varying degrees.

Are the 3D printed items safe in appliances such as a dishwashers, microwaves, washing machines and clothes dryers?

The items themselves are safe in each of these appliances however they will begin to warp at temperatures above 45° celcius. At 180° celcius the items will begin to melt and are extremely hot and sticky. Do NOT touch any melted plastics or you will get burnt. We strongly recommend avoiding placing your 3D printed item in any of these appliances. 

How do I care for my 3D printed item?

We strongly recommend avoiding kitchen and laundry appliances for cleaning. Instead, use warm soapy water and dry by hand or let the item air dry.

Will my 3D printed item break?

Your 3D printed item will not break under normal, intended use cases. If you apply significant force to your 3D printed item it is likely to break.

I would like something custom, perhaps my Logo. Can you do that?

Depending on the logo style and size we may be able to do something custom. Please use the Contact Us form here and be as detailed as possible when filling out the form.

Do you have policies for Returns, Refunds and Exchanges?

Yes we do, Please click here.

Did you read these FAQs?

Well, since you're here, I would like to thank you for reading at least down to here. Since you bothered, use the Contact Us form here to ask for your own $5 OFF voucher. Simply ask for a FAQS voucher and we'll send one through. Minimum order $25, cannot be used with any other offer. Single use only.

Why is there no GST on my order?

JAYTEE3D is not registered for the collection of GST and as such does not collect for, nor claim GST from, the Australian government. You will not receive a Tax Invoice for you order. You will however receive both Confirmation and Shipping notifications for you order(s). See more about GST here.